Peace of Mind
3-Year Warranty Program
Every mattress we sell comes with a real, registered 3-year warranty — backed by us directly.
What's Covered
Manufacturing defects in materials or workmanship
Sagging or body impressions beyond normal wear
Structural failures including broken coils or foam deterioration
Cover defects not caused by misuse
Splitting or cracking of foam layers
Loss of comfort support outside normal range
How to File a Claim
01
Contact Us
Reach out by phone, text, or email with your name and order number.
02
Provide Documentation
Send photos of the issue and your purchase information.
03
Resolution
We assess and resolve your claim — replacement, repair, or remedy — typically within 5-7 business days.
Frequently Asked Questions
Does the warranty apply to showroom models?+
Yes. All mattresses we sell — showroom models, overstock, or brand new — receive our full 3-year warranty registered in your name.
How do I find my warranty ID?+
Your warranty ID is on your purchase receipt. You can also look it up using our Warranty Lookup tool with your name, phone, or order number.
What information do I need to file a claim?+
Your name, phone number or email, purchase date, and photos of the defect. We keep your records in our system.
How long does a warranty claim take?+
We aim to respond within 24 hours and resolve most claims within 5-7 business days.
Does the warranty transfer if I give or sell the mattress?+
The warranty is registered to the original purchaser and address. It does not transfer.